TERMS OF SERVICE

## Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Quantum Paradigm ("Company," "we," "us," or "our") concerning your access to and use of the website https://quantumparadigm.agency (the "Service") and our AI transformation consulting services.

BY ACCESSING OR USING OUR SERVICE, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.If you do not agree to these Terms, you may not access or use our Service.

## Description of Services

### Our Services

Quantum Paradigm provides the following services:

• AI Strategy Consulting: Strategic planning for AI implementation and digital transformation
• AI Tool Integration: Implementation and integration of AI tools for business processes
• Team Training: AI adoption training and workforce development programs
• Digital Marketing Services: AI-powered SEO, AEO, GEO optimization, and content creation
• Free Consultations: Initial 30-minute strategy sessions to assess business needs
• Custom AI Solutions: Tailored AI implementations for specific business requirements

### Service Availability

• Services are provided on a project basis or through ongoing consulting arrangements
• Free consultations are subject to availability and scheduling through our Calendly system
• We reserve the right to modify, suspend, or discontinue any service at any time
• Service delivery timelines will be established in separate project agreements

## User Accounts and Responsibilities

### Account Creation

• No formal account registration is required to use our website or request consultations
• You may provide contact information through our forms for service inquiries
• All information provided must be accurate, current, and complete
• You are responsible for maintaining the confidentiality of any login credentials if provided

### User Responsibilities

By using our Service, you agree to:

• Provide accurate and truthful information in all communications
• Use the Service only for lawful purposes and in accordance with these Terms
• Respect intellectual property rights and confidential information
• Not engage in any activity that could harm our systems or other users
• Comply with all applicable laws and regulations in your jurisdiction
• Maintain professional conduct during consultations and communications

## Prohibited Uses

You may not use our Service:

• To violate any applicable laws, regulations, or third-party rights
• To transmit harmful, offensive, or inappropriate content
• To attempt to gain unauthorized access to our systems or data
• To interfere with or disrupt the Service or servers
• To use automated systems to access the Service without permission
• To impersonate others or provide false information
• To engage in any form of harassment, spam, or unwanted communications
• To compete directly with our business using information obtained through our Service

## Intellectual Property Rights

### Our Content

• All content on our website, including text, graphics, logos, and software, is owned by Quantum Paradigm
• Our content is protected by copyright, trademark, and other intellectual property laws
• You may not reproduce, distribute, or create derivative works without written permission
• Limited use for personal, non-commercial purposes is permitted

### User Content

• You retain ownership of any content you provide through our forms or communications
• By submitting content, you grant us a license to use it for providing our services
• You represent that you have the right to grant such license
• We may use anonymized or aggregated data for business improvement purposes

## Payment Terms and Refund Policy

### Consultation Services

• Free Consultations: Initial 30-minute consultations are provided at no cost
• Paid Services: Pricing for ongoing services will be outlined in separate project agreements
• Payment Terms: Payment terms and schedules will be specified in individual contracts
• Third-Party Payments: Payments may be processed through third-party providers

### Refund Policy

• Consultation Satisfaction: We strive for 100% satisfaction with our consultation services
• Project-Based Services: Refund terms will be specified in individual project agreements
• Refund Requests: Must be made in writing within the timeframe specified in your service agreement
• Processing Time: Approved refunds will be processed within 5-10 business days
• No Refund Scenarios: Services already delivered, custom work completed, or breach of terms

## Service Delivery and Performance

### Service Standards

• We will provide services with professional care and industry-standard practices
• Service delivery timelines will be established in separate project agreements
• We will make reasonable efforts to meet agreed-upon deadlines
• Regular communication and progress updates will be provided for ongoing projects

### Client Cooperation

• Timely delivery depends on your cooperation and provision of necessary information
• Delays caused by client non-response may affect project timelines
• Additional charges may apply for scope changes or extra requests
• Client approval requirements will be specified in project agreements

## Confidentiality

• We will maintain the confidentiality of your business information shared during consultations
• Confidential information will not be disclosed to third parties without your consent
• We may use anonymized case studies for marketing purposes (with your approval)
• Separate non-disclosure agreements may be required for sensitive projects
• Confidentiality obligations survive the termination of our service relationship

## Termination

### Termination by Either Party

• Either party may terminate ongoing services with 30 days written notice
• Termination terms for specific projects will be outlined in project agreements
• Payment for services rendered up to termination date will be required
• Work products and deliverables will be provided up to the termination date

### Termination for Breach

• We reserve the right to terminate services immediately for breach of these Terms
• No refunds will be provided for termination due to client breach
• We may suspend access to our Service while investigating potential violations
• Repeated violations may result in permanent termination of service relationship

## Disclaimers and Warranties

### Service Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
• THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE
• THAT ANY SPECIFIC RESULTS OR OUTCOMES WILL BE ACHIEVED
• THAT ALL ERRORS OR DEFECTS WILL BE CORRECTED

### Results Disclaimer

• Business results and AI implementation success may vary based on numerous factors
• Past performance and case studies do not guarantee future results
• Success depends significantly on client implementation and market conditions
• We provide strategic guidance but cannot control external business factors

## Limitation of Liability

OUR TOTAL LIABILITY for all claims arising out of or relating to these Terms or the Service shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim, or $1,000, whichever is greater.

## Indemnification

You agree to indemnify, defend, and hold harmless Quantum Paradigm and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

• Your use of the Service or violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you provide through our Service
• Your implementation of AI strategies or tools based on our recommendations

## Governing Law and Dispute Resolution

### Governing Law

These Terms are governed by the laws of the State of California and the United States, without regard to conflict of law principles.

### Dispute Resolution

• Informal Resolution: We encourage resolving disputes through direct communication
• Mediation: Disputes may be resolved through mediation before pursuing litigation
• Jurisdiction: Any legal proceedings will be conducted in California state or federal courts
• Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

## General Provisions

### Updates to Terms

• We may update these Terms from time to time
• Updated Terms will be posted on our website with a new effective date
• Continued use of the Service constitutes acceptance of updated Terms
• Material changes will be communicated via email or website notice

### Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

### Entire Agreement

These Terms, together with our Privacy Policy and any separate project agreements, constitute the entire agreement between you and us regarding your use of the Service.

## Contact Information

If you have any questions about these Terms of Service, please contact us: