PRIVACY POLICY

## Introduction

Quantum Paradigm ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://quantumparadigm.agency (the "Service") and use our AI transformation consulting services.

Business Type: We are a digital marketing agency specializing in AI transformation consulting for small to medium-sized businesses, providing strategic consulting, implementation services, and digital marketing solutions.

## Information We Collect

### Personal Information

We may collect the following personal information that you voluntarily provide:

• Contact Information: Name, email address, company name, phone number
• Business Information: Company size, industry, current AI challenges, project timelines
• Communication Data: Messages sent through contact forms, live chat, or email
• Consultation Data: Information shared during free consultation calls
• Newsletter Preferences: Email subscription preferences and communication settings

### Automatically Collected Information

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages viewed, time spent on pages, click-through rates, referral sources
• Performance Data: Website loading times, error logs, and technical diagnostics
• Analytics Data: Aggregated user behavior patterns and website performance metrics

## How We Collect Information

• Contact Forms: When you submit our contact form or request a consultation
• Newsletter Signup: When you subscribe to our newsletter or marketing communications
• Live Chat: Through our website chat widget interactions
• Calendly Integration: When you book a consultation through our scheduling system
• Cookies and Tracking: Through functional, performance, and marketing cookies
• Third-Party Services: Via Cloudflare analytics and other integrated services

## How We Use Your Information

### Primary Purposes

• Service Delivery: Providing AI transformation consulting and digital marketing services
• Communication: Responding to inquiries, scheduling consultations, and project updates
• Consultation Services: Preparing for and conducting free consultation calls
• Customer Support: Addressing technical issues and providing ongoing support

### Marketing and Improvement

• Marketing Communications: Sending newsletters, AI insights, and service updates (with opt-out option)
• Website Optimization: Improving site functionality, user experience, and performance
• Analytics: Understanding user behavior to enhance our services and content
• Lead Generation: Following up on consultation requests and service inquiries

## Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

### Service Providers

• Cloudflare: Website hosting, security, and performance optimization
• Calendly: Consultation scheduling and appointment management
• Email Services: Processing and sending email communications
• Analytics Providers: Website usage analysis and performance monitoring

### Legal Requirements

• To comply with applicable laws, regulations, or legal processes
• To protect our rights, property, or safety, and that of our users or others
• To enforce our Terms of Service or other agreements
• In connection with a merger, acquisition, or sale of business assets

## Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: HTTPS/SSL encryption for all data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Hosting: Cloudflare's enterprise-grade security infrastructure
• Regular Monitoring: Continuous monitoring for security vulnerabilities
• Data Minimization: Collecting only necessary information for service delivery

## Data Retention

• Contact Information: Retained for 3 years from last contact or until unsubscribe
• Consultation Records: Kept for 5 years for business purposes and follow-up
• Analytics Data: Aggregated data retained for 2 years for website improvement
• Marketing Data: Until you opt-out or request deletion
• Legal Requirements: As required by applicable law or regulation

## Your Privacy Rights

### General Rights

• Access: Request information about how your data is processed
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal limitations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a machine-readable format

### How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: maher@quantumparadigm.agency
• Subject Line: "Privacy Rights Request"
• Include: Your name, email address, and specific request details
• Response Time: We will respond within 30 days of receiving your request

## International Users

Our services are provided globally. If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers and business operations are located. By using our services, you consent to such transfers.

## Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

## Third-Party Links

Our website may contain links to third-party websites, including Calendly for consultation scheduling. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

## Policy Updates

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have subscribed to our communications
• Post a notice on our website for material changes
• Obtain your consent for material changes where required by law

## Governing Law

This Privacy Policy is governed by the laws of the United States and the State of California, without regard to conflict of law principles. Any disputes relating to this policy will be resolved in the courts of California.

## Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: